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Support Coordination & Psychosocial Recovery Coaching | Vibrant Life Home Care Services
NDIS Registered Provider

What If Your Support Coordinator Actually Understood Complex Behaviour?

Support Coordination & Psychosocial Recovery Coaching from a team that doesn't just coordinate support — we deliver it. Our frontline SIL experience with autism, intellectual disability, and challenging behaviours means we know what good support actually looks like.

Get Started — 0493 651 147 Explore Our Services ↓
NDIS Registered & Audited
Complex Behaviour Specialists
SC + Recovery Coaching Under One Roof
Serving Participants Across Australia

New Services

Two Powerful Services, One Specialist Team

Whether you need someone to help navigate the NDIS system or a coach to support your mental health recovery journey — our team brings real-world complex-needs experience to every conversation.

Support Coordination

We help NDIS participants understand, implement, and get the most from their plan. Our coordinators connect you with the right providers, manage service agreements, and advocate for your needs — with specialist insight into complex behaviour and high-intensity supports.

  • Understanding your NDIS plan and budget
  • Connecting you with quality, vetted providers
  • Coordinating multiple services so nothing falls through the cracks
  • Preparing for plan reviews with evidence of progress
  • Crisis support and contingency planning
  • Specialist coordination for autism, intellectual disability, and complex presentations
NDIS Funded — Capacity Building Budget

Psychosocial Recovery Coaching

For NDIS participants with psychosocial disability, our recovery coaches work alongside you to build resilience, develop coping strategies, set meaningful goals, and take steps toward the life you want. This isn't about navigating systems — it's about navigating life.

  • Designing a personalised recovery plan built around your goals
  • Developing daily living skills and coping strategies
  • Building confidence to engage with community and services
  • Strengthening social connections and reducing isolation
  • Supporting transitions — hospital discharge, housing changes, new routines
  • Working alongside your SC, therapists, and clinical supports
NDIS Funded — Capacity Building Budget

Support Coordination Levels

The Right Level of Support for Your Situation

NDIS plans can include different levels of support coordination depending on your needs. We offer all three levels, with particular expertise in participants with complex presentations.

Level 1

Support Connection

Short-term help to understand your plan, connect with providers, and build your confidence to self-manage. Ideal if you're new to the NDIS or have straightforward support needs.

Best for: New NDIS participants finding their feet

Level 2

Coordination of Supports

Ongoing, active coordination — managing multiple providers, preparing for reviews, handling crises, and ensuring every part of your plan is working together. This is where our complex behaviour expertise makes the biggest difference.

Best for: Participants with multiple services or complex needs

Level 3

Specialist Support Coordination

Delivered by allied health professionals for the most complex situations — justice system exits, mental health facility transitions, housing crises, and multi-system coordination challenges.

Best for: High-risk or high-complexity situations requiring clinical expertise

The Vibrant Life Difference

Why Choose Us Over a Standalone Coordinator?

Most support coordinators have never worked a complex SIL shift. We have. That changes everything about how we coordinate your supports.

01

We Know Complex Behaviour from the Inside

Our organisation delivers SIL for participants with autism, intellectual disability, and challenging behaviours every day. When we coordinate your supports, we understand what actually works — not just what looks good on paper.

02

Director-Level SC & Recovery Coach Experience

Our founding directors have direct experience as practicing Support Coordinators and Recovery Coaches. That leadership insight shapes the quality, training, and supervision of every coordinator in our team.

03

Both Services Under One Registered Roof

Participants with co-occurring psychosocial disability and complex needs don't need to bounce between providers. We offer both Support Coordination and Recovery Coaching — coordinated, consistent, and compliant.

04

Registered, Audited, and Accountable

We are a fully registered NDIS provider meeting Core Module Practice Standards and the NDIS Code of Conduct. Your safety, privacy, and quality of service aren't optional extras — they're foundational.

05

Culturally Inclusive & Person-Centred

We welcome participants from all cultural backgrounds, faiths, and lifestyles. Every coordination plan and recovery strategy is built around your goals, your preferences, and your pace.

06

Proactive, Not Reactive

We don't wait for plan reviews to check in. Our approach is ongoing — regular contact, progress tracking, early intervention when things aren't working, and strong advocacy at every NDIA touchpoint.

Are You a Support Coordinator Looking for a Registered Home?

If you're an experienced Support Coordinator or Recovery Coach working independently, you know the landscape is shifting. Registration requirements are tightening, and working under a registered provider gives you — and your participants — greater security, credibility, and access to NDIA-managed plans.

Vibrant Life offers subcontracting partnerships for qualified coordinators who want the backing of a registered, audited NDIS provider without losing their independence or client relationships.

  • Operate under our NDIS registration and compliance framework
  • Access NDIA-managed participants you currently can't serve
  • Professional supervision and ongoing development
  • Administrative and billing support so you focus on participants
  • Maintain your existing client relationships
  • No upfront costs — partnership-based model
  • Be ahead of the curve when mandatory registration arrives

Common Questions

Frequently Asked Questions

New to Support Coordination or Recovery Coaching? Here are the questions participants and families ask most.

A Support Coordinator helps you navigate the NDIS system — connecting you with providers, managing your plan budget, and coordinating your services. A Psychosocial Recovery Coach helps you navigate life — building daily living skills, developing coping strategies, setting recovery goals, and strengthening your confidence and resilience. You can have both at the same time if your plan funds it.
Yes. Support Coordination and Psychosocial Recovery Coaching are funded under your Capacity Building budget. If you don't currently have this funding, we can help you understand how to request it at your next plan review. If you already have it, you can choose us as your provider at any time.
Absolutely. You have full choice and control over your providers under the NDIS. You can change your Support Coordinator or Recovery Coach at any time — there is no lock-in contract. We'll help make the transition as smooth as possible.
Yes — and this is an important distinction. Because Vibrant Life is a registered NDIS provider, we can serve participants whose plans are NDIA-managed, plan-managed, or self-managed. Many independent coordinators cannot serve NDIA-managed participants.
Not at all. While complex behaviour is our specialist strength, our Support Coordination and Recovery Coaching services are available to all NDIS participants across Australia. We serve people with a wide range of disabilities and psychosocial conditions. Our complex-behaviour expertise simply means we're equipped to help participants that many other providers can't.
Psychosocial Recovery Coaching is specifically for NDIS participants with a psychosocial disability — this includes conditions like schizophrenia, bipolar disorder, severe anxiety, major depression, complex PTSD, and substance-related conditions. Your NDIS plan needs to include Recovery Coaching funding under Capacity Building.
Yes. While our SIL services are based in Melbourne and Hobart, our Support Coordination and Psychosocial Recovery Coaching services are available to NDIS participants across Australia. Much of our coordination work can be done remotely via phone and video, and we have a growing network of experienced coordinators in multiple regions.

Ready to Experience Coordination That Gets It?

Whether you're a participant, a family member, a support coordinator looking to partner, or a referrer — we'd love to hear from you.

Call 0493 651 147 Make a Referral Email Us

info@vibrantlifehomecare.com.au  ·  Melbourne VIC  ·  Hobart TAS  ·  Nationwide via phone & video